The Saint Louis Brewery, LLC
  • 13-May-2016 to 12-Dec-2017 (CST)
  • Customer Service
  • St. Louis, MO, USA
  • Part Time

The Retail Assistant is the brand ambassador of Schlafly Beer on the retail floor and at the host desk.  These employees are responsible for ensuring customers have a positive experience in the retail area and engaging customers to create a lasting positive connection to the Schlafly Beer brand.  This position is also responsible for the all opening and closing duties and making sure the area is clean and well stocked along with handling keg and donation orders.  Employees in this position must have a passion for excellent customer service, be good communicators, highly organized, and possess a strong understanding of all Schlafly Beer products.  This is a part-time position, scheduled 20-25 hours per week.

 

Opening job duties:

  • Turn on appropriate lights
  • Stock beer refrigerator meeting all preset standards
  • Perform daily retail walk-through and restock as needed
  • Check online retail orders
  • Spot sweep/mop and dust as needed including pilot brewery
  • Check keg orders and make tags for any new orders for the dock
  • Pull keg orders for the day and have kegs ready to go with the necessary tags
  • Count and double check register starting amount

 

Daily job duties

  • Fulfill online orders and take processed orders to the post office
  • Assist customers with retail purchases, including item selection and payment
  • Assist the Host on duty with seating customers and general hosting duties
  • Fold new incoming shirts and stock in appropriate spot in retail closet
  • Date check and rotate retail beer
  • Coordinate with and help the brewery dock restock retail beer as needed
  • Merchandise retail beer after stocking
  • Stock and merchandise retail items as needed
  • Assist customers with donation pick up and paperwork
  • Take and process keg orders and deliver empty kegs to the brewery
  • Answer phone calls and transfer calls to the appropriate person
  • Maintain retail supplies and inform retail manager when supplies are needed
  • Ring in and whole sale donations/sales samples
  • Handle incoming deliveries

 

Closing job duties

  • Perform retail walkthrough and restock merchandise
  • Break down all empty boxes and take out trash/recycling
  • Count and turn in register drawer with cash drop and credit card receipts

 

Physical/Visual Activities or Demands:
Work requires constant standing and walking, occasional bending, reaching and squatting.  Moderate physical demands requiring occasional manual lifting/moving of materials weighing up to 25 lbs. regularly.  Must be able to move up to 50 lbs. occasionally.  Position requires standing on concrete for six to eight hours per day.

Position Qualification Requirements

 

Education: High school diploma or equivalent required.

 

Experience: Minimum two years' experience in customer service and/or retail

 

Skills and Abilities which may be representative but not all inclusive of those commonly associated with this position:

  • Excellent interpersonal and communication skills
  • A passion for engaging consumers
  • Customer Service Oriented
  • Basic counting accuracy and mathematical skills
  • Attention to detail and highly organized
  • Knowledge of relevant computer applications
  • Effective time management skills
  • Strong understanding of brewing process and Schlafly Beer products
  • Customer Service Oriented
The Saint Louis Brewery, LLC
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